Fetch Mail

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ronaldjerardmedina
Znuny advanced
Posts: 102
Joined: 24 Jun 2016, 11:36
Znuny Version: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Fetch Mail

Post by ronaldjerardmedina »

Our OTRS is working fine for the past 8 months and now it magically not fetching email regularly.
I restart the crons. Some email got lost and not translated into tickets. I cant find where the problem is, can somebody help me?
OTRS 5.0.3-01 - MySql - SLES -
root
Administrator
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Znuny Version: Znuny and Znuny LTS
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Re: Fetch Mail

Post by root »

Are there any log entries or error messages which can be related to this issue?
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ronaldjerardmedina
Znuny advanced
Posts: 102
Joined: 24 Jun 2016, 11:36
Znuny Version: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: Fetch Mail

Post by ronaldjerardmedina »

There are no log entries that relates to it. Im so confused right now.
OTRS 5.0.3-01 - MySql - SLES -
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Fetch Mail

Post by root »

Do you have files in /opt/otrs/var/spool?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
ronaldjerardmedina
Znuny advanced
Posts: 102
Joined: 24 Jun 2016, 11:36
Znuny Version: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: Fetch Mail

Post by ronaldjerardmedina »

There were no files on the said directory.
OTRS 5.0.3-01 - MySql - SLES -
ronaldjerardmedina
Znuny advanced
Posts: 102
Joined: 24 Jun 2016, 11:36
Znuny Version: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: Fetch Mail

Post by ronaldjerardmedina »

Can somebody help me with this?
OTRS 5.0.3-01 - MySql - SLES -
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Fetch Mail

Post by root »

What the output of

Code: Select all

bin/otrs.Console.pl Maint::Daemon::Summary
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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