Our OTRS is working fine for the past 8 months and now it magically not fetching email regularly.
I restart the crons. Some email got lost and not translated into tickets. I cant find where the problem is, can somebody help me?
Fetch Mail
Moderator: crythias
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- OTRS expert
- Posts: 99
- Joined: 24 Jun 2016, 11:36
- OTRS Version?: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
Fetch Mail
OTRS 5.0.3-01 - MySql - SLES -
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- Moderator
- Posts: 1895
- Joined: 18 Dec 2007, 12:23
- OTRS Version?: 4/5/6
- Real Name: Roy Kaldung
- Company: Znuny Inc.
- Contact:
Re: Fetch Mail
Are there any log entries or error messages which can be related to this issue?
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/
Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/
-
- OTRS expert
- Posts: 99
- Joined: 24 Jun 2016, 11:36
- OTRS Version?: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
Re: Fetch Mail
There are no log entries that relates to it. Im so confused right now.
OTRS 5.0.3-01 - MySql - SLES -
-
- Moderator
- Posts: 1895
- Joined: 18 Dec 2007, 12:23
- OTRS Version?: 4/5/6
- Real Name: Roy Kaldung
- Company: Znuny Inc.
- Contact:
Re: Fetch Mail
Do you have files in /opt/otrs/var/spool?
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/
Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/
-
- OTRS expert
- Posts: 99
- Joined: 24 Jun 2016, 11:36
- OTRS Version?: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
-
- OTRS expert
- Posts: 99
- Joined: 24 Jun 2016, 11:36
- OTRS Version?: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
-
- Moderator
- Posts: 1895
- Joined: 18 Dec 2007, 12:23
- OTRS Version?: 4/5/6
- Real Name: Roy Kaldung
- Company: Znuny Inc.
- Contact:
Re: Fetch Mail
What the output of
Code: Select all
bin/otrs.Console.pl Maint::Daemon::Summary
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/
Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/