Hi,
How can i disable customer and ticket title change after new replay or response?
Example: i have ticket: "Account issue".
As agent i reply to customer "Jeremy" - CC: "Gary"
If Gary reply to me and change subject, for example to: "Disable this account" , ticket data will change. On ticket list i will se customer and title: "Gary" Disable this account , but it should be: "Jeremy" Account issue.
Thanks!
Ticket title from first article.
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piotreksmoq
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reneeb
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Re: Ticket title from first article.
By default ticket overviews show the sender and the subject. But you can change a sysconfig option to show the ticket title instead of the article subject.
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piotreksmoq
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Re: Ticket title from first article.
Whare can i find those options?
I only found " Ticket::Frontend::CustomerTicketOverview###ColumnHeader" but i think its not this.
I only found " Ticket::Frontend::CustomerTicketOverview###ColumnHeader" but i think its not this.
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reneeb
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Re: Ticket title from first article.
It's Ticket::Frontend::OverviewSmall###ColumnHeader
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Commercial add ons: http://feature-addons.de