Hi all,
I have this error message in my log and can not open by example http://abc/otrs/index.pl?Action=AgentPreferences
Module Kernel/Output/HTML/PreferencesGeneric.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2)
I do not get any "Error details" when I am open http://abc/otrs/index.pl?Action=AgentPreferences
I think that the path of the pm-file is wrong: Kernel/Output/HTML/PreferencesGeneric.pm There is missing a "/" between Preferences and Gneric
How do I get it in there?
Thanks
Module Kernel/Output/HTML/PreferencesGeneric.pm not in
Moderator: crythias
-
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Module Kernel/Output/HTML/PreferencesGeneric.pm not in
it means what it says:
otrs/Kernel/Output/HTML/PreferencesGeneric.pm doesn't exist.
otrs/Kernel/Output/HTML/PreferencesGeneric.pm doesn't exist.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Module Kernel/Output/HTML/PreferencesGeneric.pm not in
I guess you migrated to 5.x ?
Seems quite a vew people have this problem. It seems to happen if some sysconfig entries got customized and not properly migrated. Try looking in your ~home/Kernel/Config/ZZZ* Files if you find the entry searching for "PreferencesGeneric.pm" and change that setting in the sysconfig.
Seems quite a vew people have this problem. It seems to happen if some sysconfig entries got customized and not properly migrated. Try looking in your ~home/Kernel/Config/ZZZ* Files if you find the entry searching for "PreferencesGeneric.pm" and change that setting in the sysconfig.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Module Kernel/Output/HTML/PreferencesGeneric.pm not in
Thank you both. I think that is a good hint.
I did not find this entry.
I have upgrade to 5.0.1
I did not find this entry.
I have upgrade to 5.0.1
Re: Module Kernel/Output/HTML/PreferencesGeneric.pm not in
I had the same problems after upgrading from 3.3.15 to 5.0.7 (because of kix).
You have to search the ZZZAuto File for the .pm file and reset this configuration in sysconfig. Seems that the rebuild Config does not work for everything
You have to search the ZZZAuto File for the .pm file and reset this configuration in sysconfig. Seems that the rebuild Config does not work for everything
OTRS 5.x & KIX4OTRS
-
- Znuny newbie
- Posts: 6
- Joined: 31 Aug 2016, 01:31
- Znuny Version: 5.0.14
- Real Name: Jefferson Davis
- Company: Standard School District
Re: Module Kernel/Output/HTML/PreferencesGeneric.pm not in
Where is this set in sysconfig? I'm late to the 5.0.x party.
-
- Znuny newbie
- Posts: 6
- Joined: 31 Aug 2016, 01:31
- Znuny Version: 5.0.14
- Real Name: Jefferson Davis
- Company: Standard School District
Re: Module Kernel/Output/HTML/PreferencesGeneric.pm not in
SOLVED
Module path was wrong in ZZZAuto.pm
Changed
to
I have a feeling I'm not quite done finding some of this type of issue.
FWIW I found nothing of this nature in sysconfig, which is not to discount my own impatience.
Module path was wrong in ZZZAuto.pm
Changed
Code: Select all
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
to
Code: Select all
'Module' => 'Kernel::Output::HTML::Preferences::Generic',
FWIW I found nothing of this nature in sysconfig, which is not to discount my own impatience.