Ticket hook change

[sujeeva]

Dear Friends,

I have changed the ticket hook to simplify numbering. All good except one problem. Email followups to old tickets create new tickets instead of adding articles. It doesn't identify old ticket even with old hook or new hook.

Any idea?

Cheers,
Sujeeva

[sujeeva]

Clarification
This is ticket hook change and after the hook change, existing ticket followups creates new tickets instead of adding articles to existing ticket

[crythias]

This is because the code for followups relies on matching hooks and numbering schemes.

[sujeeva]

Thanks Crythias,

So does it means there is no solution without code change?

[crythias]

No practical solutions without adjusting the code for the current generator to look up the old generated ticket info.