Is there any possible way to add multiple agents with any script?

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avinashillindra
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Is there any possible way to add multiple agents with any script?

Post by avinashillindra »

Dear OTRS Guru's,

Is there any possible way to add multiple agents with any script? If yes, please let me know the steps or any guide to do the same.

TIA

Regards,
Avinash Illindra
reneeb
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Re: Is there any possible way to add multiple agents with any script?

Post by reneeb »

Perl / Znuny development: http://perl-services.de
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avinashillindra
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Re: Is there any possible way to add multiple agents with any script?

Post by avinashillindra »

Thanks for your prompt response.

But, I was not able to install the provide package. as it is asking "ImportExport 5.0.1 or higher ".

Can you please guide me if it can be install even with lower version.
wurzel
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Re: Is there any possible way to add multiple agents with any script?

Post by wurzel »

Hi,

Code: Select all

/opt/otrs/bin/otrs.Console.pl  Admin::User::Add
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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reneeb
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Re: Is there any possible way to add multiple agents with any script?

Post by reneeb »

@wurzel: You can't add *multiple* agents in one run...
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reneeb
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Re: Is there any possible way to add multiple agents with any script?

Post by reneeb »

avinashillindra wrote:Can you please guide me if it can be install even with lower version.
You see the links at "Other version". Search for the version that works with your OTRS version.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
avinashillindra
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Re: Is there any possible way to add multiple agents with any script?

Post by avinashillindra »

Ok sure. Thanks for your responses.


Is there any backend table to delete unwanted agent. I'm using mysql with OTRS 5.0.8
reneeb
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Re: Is there any possible way to add multiple agents with any script?

Post by reneeb »

You shouldn't delete agents as the ticket histories may become corrupted...
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avinashillindra
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Re: Is there any possible way to add multiple agents with any script?

Post by avinashillindra »

That is true. But, if suppose we created two times same user with minor changes. I was asking about in that scenario.
wurzel
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Re: Is there any possible way to add multiple agents with any script?

Post by wurzel »

Hi,
reneeb wrote:@wurzel: You can't add *multiple* agents in one run...
Yes ;)


But the question was "with any script" :lol:

So you can built your own script to start the .pl over and over again ;)

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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