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avinashillindra
Znuny newbie
Posts: 60
Joined: 31 Mar 2016, 06:13
Znuny Version: OTRS 5 Free
Real Name: Avinash Illindra

Help

Post by avinashillindra »

Hi Team,

I can these error messages frequently in System Log. Can someone guide me any configuration missed or any setup need to modify:

Below are the frequent error:

There was an error executing Fetch() in Kernel::System::FetchMail: ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-0 Perl: 5.10.1 OS: linux

There was an error executing /usr/bin/fetchmail -a: Unknown

There was an error executing /usr/bin/fetchmail -a --ssl: Unknown

Can't send message: 550Start mail input; end with <CRLF>.<CRLF>

TIA.

Regards,
Avinash Illindra
avinashillindra
Znuny newbie
Posts: 60
Joined: 31 Mar 2016, 06:13
Znuny Version: OTRS 5 Free
Real Name: Avinash Illindra

Re: Help

Post by avinashillindra »

Any help from some OTRS guru's
avinashillindra
Znuny newbie
Posts: 60
Joined: 31 Mar 2016, 06:13
Znuny Version: OTRS 5 Free
Real Name: Avinash Illindra

Re: Help

Post by avinashillindra »

Any help?
EXG133
Znuny expert
Posts: 217
Joined: 06 Aug 2012, 18:12
Znuny Version: 3.1.7 & 4.04

Re: Help

Post by EXG133 »

Your mailserver is closing the connection. Does this happen when you send a mail in a ticket, autoreplies or notifications?
avinashillindra
Znuny newbie
Posts: 60
Joined: 31 Mar 2016, 06:13
Znuny Version: OTRS 5 Free
Real Name: Avinash Illindra

Re: Help

Post by avinashillindra »

I'm able to reply, receive, and Auto Replies, notifications are working fine.

Fetch mail also working fine. But, don't understand why that error message firing us continuously. Per day it fire 20K mails.

Can you please let me know if any changes needed at configuration level.

TIA.

Regards,
Avinash Illindra
EXG133
Znuny expert
Posts: 217
Joined: 06 Aug 2012, 18:12
Znuny Version: 3.1.7 & 4.04

Re: Help

Post by EXG133 »

It looks like you activated Daemon::SchedulerCronTaskManager::Task##FetchMail Daemon::SchedulerCronTaskManager::Task##FetchMailSSL without configuring fetchmail properly. If you're getting your mails via the Postmaster disable those two options in the SysConfig.
avinashillindra
Znuny newbie
Posts: 60
Joined: 31 Mar 2016, 06:13
Znuny Version: OTRS 5 Free
Real Name: Avinash Illindra

Re: Help

Post by avinashillindra »

Hi,

As suggested by you, I have disabled Daemon::SchedulerCronTaskManager::Task##FetchMail and Daemon::SchedulerCronTaskManager::Task##FetchMailSSL. Still I am receiving those error mails.

Please suggest.

Regards,
Avinash Illindra
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avinashillindra
Znuny newbie
Posts: 60
Joined: 31 Mar 2016, 06:13
Znuny Version: OTRS 5 Free
Real Name: Avinash Illindra

Re: Help

Post by avinashillindra »

Any update?
reneeb
Znuny guru
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Znuny Version: 6.0.x
Real Name: Renée Bäcker
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Re: Help

Post by reneeb »

Did you restart daemon?
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avinashillindra
Znuny newbie
Posts: 60
Joined: 31 Mar 2016, 06:13
Znuny Version: OTRS 5 Free
Real Name: Avinash Illindra

Re: Help

Post by avinashillindra »

Oh sorry. No.

Is it mandatory to restart Daemon after changing anything at configuration level.

New to OTRS so not aware about it.
reneeb
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Joined: 13 Mar 2011, 09:54
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Re: Help

Post by reneeb »

Yes, you should restart the daemon after you've changed the configuration for the daemon.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
avinashillindra
Znuny newbie
Posts: 60
Joined: 31 Mar 2016, 06:13
Znuny Version: OTRS 5 Free
Real Name: Avinash Illindra

Re: Help

Post by avinashillindra »

Noted. Thanks for your solution. Now we are not receiving any bounce mails like previous.

Thanks a ton for your response.
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