[Solved] Survey 5.0.1 not sending messages

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marcosaurelio
OTRS wizard
Posts: 184
Joined: 08 May 2014, 16:05
OTRS Version?: 6.0.10
Real Name: Marcos Aurelio Silverio
Company: Infracerta
Location: Brazil
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[Solved] Survey 5.0.1 not sending messages

Post by marcosaurelio » 04 Mar 2016, 22:13

Hi everyone,

I just tested version 5.0.1 of Survey with OTRS 5.0.7 and after all setup it's not working. Customers do not receive any survey and I got 0 Requests sent.

Here is my Survey conf:

Core::Survey
- Survey::SendPeriod = 30
- Survey::NotificationSender = our otrs mail account
- Survey::SendInHoursAfterClose = 1
- Survey::AmountOfSurveysPer30Days = 0

Other settings I've let default. Then I created the Survey and added all queues. Is there anything else needed to make this work?

Thanks
Last edited by marcosaurelio on 07 Mar 2016, 22:53, edited 1 time in total.
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br

jojo
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Re: Survey 5.0.1 not sending messages

Post by jojo » 04 Mar 2016, 22:22

did you set the survey to Master?
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marcosaurelio
OTRS wizard
Posts: 184
Joined: 08 May 2014, 16:05
OTRS Version?: 6.0.10
Real Name: Marcos Aurelio Silverio
Company: Infracerta
Location: Brazil
Contact:

Re: Survey 5.0.1 not sending messages

Post by marcosaurelio » 07 Mar 2016, 22:53

jojo wrote:did you set the survey to Master?
I've just set to "valid". but after change to "master" its working fine, thanks!
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br

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