Priority based escalations in OTRS.

Moderator: crythias

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keerthi
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Znuny Version: OTRS3.3.5

Priority based escalations in OTRS.

Post by keerthi »

Hi,

can you please explain me Priority based escalations in OTRS.
Last edited by keerthi on 27 Apr 2015, 11:39, edited 2 times in total.
crythias
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Re: Priority based escalations in OTRS.

Post by crythias »

What does this mean in a context that can be answered in a manner that you'd accept as an answer?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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keerthi
Znuny newbie
Posts: 55
Joined: 24 Feb 2015, 06:39
Znuny Version: OTRS3.3.5

Re: Priority based escalations in OTRS.

Post by keerthi »

can you pls provide me that link and i configured in genericAgent section of otrs but it is not working.

please find the below screen shots, i configured like that, still i need to configure anywhere else can u please help me.


Thank u..
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Last edited by keerthi on 27 Apr 2015, 10:55, edited 1 time in total.
crythias
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Re: Priority based escalations in OTRS.

Post by crythias »

keerthi wrote:can you pls provide me that link and i configured in genericAgent section of otrs but it is not working.
I still don't understand what you're asking. If you walked up to your mom or your boss and said the above quoted sentence, would they understand what you were talking about? What would you need to tell them in order to get an answer to your problem?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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keerthi
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Posts: 55
Joined: 24 Feb 2015, 06:39
Znuny Version: OTRS3.3.5

Re: Priority based escalations in OTRS.

Post by keerthi »

crythias ,

if u r not understand my questions please ignore it, and dont post the replies like that.
crythias
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Re: Priority based escalations in OTRS.

Post by crythias »

keerthi wrote:if u r not understand my questions please ignore it, and dont post the replies like that.
if u r not willg 2 post undrstble qstns, pls do not post them.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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