Hi,
can you please explain me Priority based escalations in OTRS.
Priority based escalations in OTRS.
Moderator: crythias
Priority based escalations in OTRS.
Last edited by keerthi on 27 Apr 2015, 11:39, edited 2 times in total.
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Re: Priority based escalations in OTRS.
What does this mean in a context that can be answered in a manner that you'd accept as an answer?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Priority based escalations in OTRS.
can you pls provide me that link and i configured in genericAgent section of otrs but it is not working.
please find the below screen shots, i configured like that, still i need to configure anywhere else can u please help me.
Thank u..
please find the below screen shots, i configured like that, still i need to configure anywhere else can u please help me.
Thank u..
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Last edited by keerthi on 27 Apr 2015, 10:55, edited 1 time in total.
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Re: Priority based escalations in OTRS.
I still don't understand what you're asking. If you walked up to your mom or your boss and said the above quoted sentence, would they understand what you were talking about? What would you need to tell them in order to get an answer to your problem?keerthi wrote:can you pls provide me that link and i configured in genericAgent section of otrs but it is not working.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Priority based escalations in OTRS.
crythias ,
if u r not understand my questions please ignore it, and dont post the replies like that.
if u r not understand my questions please ignore it, and dont post the replies like that.
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Re: Priority based escalations in OTRS.
if u r not willg 2 post undrstble qstns, pls do not post them.keerthi wrote:if u r not understand my questions please ignore it, and dont post the replies like that.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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