Explore OTRS Appliance Files

[zyousafi]

I have searched far and wide on Google and OtterHub and I can't seem to find the answer I am looking for. That probably means the answer is right in front of me and I can't see it. I want to basically put my company logo on the OTRS Customer Login Screen. I was able to navigate to Admin>SysConfig>Frontend::Customer and see the path for the image that is currently being shown; however I can't navigate to the folder where the image is and that's why I can't change the logo. There must be something very basic I am missing. I am not familiar with Linux and therefore I might just be missing a simple command; however how do I get a logo into the folder where I can simply call it on the Admin>SysConfig>Frontend::Customer page? I am using the OTRS Appliance which has been installed on VirtualBox on Windows. Can someone please help me?

[nanotowers]

you do tried with filezilla?

[zyousafi]

I have not tried with FileZilla. How would I go about doing that?

[elitt]

It is possible to connect to your OTRS server using SSH and/or SFTP. Uploading files from your PC to your server is possible with SFTP.
The simpliest way to do that is to install Filezilla on your PC, then you have to enter your server's IP address.
You can log in with the root account and password.

[zyousafi]

Thank you for your help elitt. I am able to connect to the machine that is hosting the OTRS Appliance; however the directory listing that is shown to me only shows one file on the entire machine. The file is called ".keymap_sv" and it is approximately 416 MB. How am I supposed to use this file and explore the OTRS Appliance files?

[zyousafi]

Can anyone help me?

[crythias]

if you connected with filezilla, as root, you should be able to browse the full filesystem starting with /

[zyousafi]

I have attached a screenshot of what I see when I connect to OTRS via FileZilla. I can see the root folder but there is nothing in it but a folder called ".kbd" and that folder contains a file called ".keymap_sv". Apart from this there is absolutely nothing else. What am I doing wrong?

[crythias]

There are four levels of folders above the folder highlighted, and you're saying:
1) you've never clicked on "/"
or
2) the only folder that you have access to is the highlighted one.

[zyousafi]

Damn...

Sorry about that. I am a newbie but that's bad even for a newbie. Thank you for your help everyone.