ITSM Workflow Question
Moderator: crythias
ITSM Workflow Question
I'm looking into ITSM for asset management and I was wondering what a workflow might look like for license expiration notification.
As best as I can tell, I would input a software license record, then link that to a ticket called "license renewal" and drop that into a pending state about 2 months before the license renewal is due.
Or would it be possible to create a report to look for license expiration's within the next 3 months, and then have a generic agent job run the report and email the results every month?
Any other or better ways to manage license renewal notifications? Thanks!
As best as I can tell, I would input a software license record, then link that to a ticket called "license renewal" and drop that into a pending state about 2 months before the license renewal is due.
Or would it be possible to create a report to look for license expiration's within the next 3 months, and then have a generic agent job run the report and email the results every month?
Any other or better ways to manage license renewal notifications? Thanks!
OTRS 6.0.30
Ubuntu 16.04
MySQL 5.7
Ubuntu 16.04
MySQL 5.7
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Re: ITSM Workflow Question
This addon is made for this purpose: http://feature-addons.de/otrs/ITSM%20Co ... ifications (German) - https://translate.google.de/translate?h ... ifications
Perl / Znuny development: http://perl-services.de
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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Re: ITSM Workflow Question
Hello,
This addon works for a loan of equipment?
This addon works for a loan of equipment?
OTRS: 3.1.18, OTRS::ITSM 3.1.10
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NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
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Re: ITSM Workflow Question
This addon works for any number of items and it works for customized classes. It checks for all Date/DateTime fields in a CI class definition and enables notifications for those fields...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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Re: ITSM Workflow Question
I can set up a demo instance for you...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: ITSM Workflow Question
Thanks reneeb! Does this module have an English translation? Does it work on OTRS v4? Does the module cost? The page doesn't translate all that well.
reneeb wrote:This addon is made for this purpose: http://feature-addons.de/otrs/ITSM%20Co ... ifications (German) - https://translate.google.de/translate?h ... ifications
OTRS 6.0.30
Ubuntu 16.04
MySQL 5.7
Ubuntu 16.04
MySQL 5.7
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- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
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Re: ITSM Workflow Question
The module has German and English translations and it costs 1250 EUR net. It's also available for OTRS4...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: ITSM Workflow Question
Is that a one time fee that includes all future upgrades?
reneeb wrote:The module has German and English translations and it costs 1250 EUR net. It's also available for OTRS4...
OTRS 6.0.30
Ubuntu 16.04
MySQL 5.7
Ubuntu 16.04
MySQL 5.7
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- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
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Re: ITSM Workflow Question
Yes, you pay once and you get all future versions for free.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: ITSM Workflow Question
Thanks reeneb, I've already begun contacting the company for more details.
reneeb wrote:Yes, you pay once and you get all future versions for free.
OTRS 6.0.30
Ubuntu 16.04
MySQL 5.7
Ubuntu 16.04
MySQL 5.7