[SOLVED] CustomerTicketClose

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nanotowers
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[SOLVED] CustomerTicketClose

Post by nanotowers » 19 Mar 2015, 18:58

hi Everybody:

anybody knows how i can to do that the customer close the ticket or how to work ::CustomerTicketClose:: addon?
Last edited by nanotowers on 19 Mar 2015, 23:19, edited 2 times in total.
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+

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"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein

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crythias
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Re: CustomerTicketClose

Post by crythias » 19 Mar 2015, 19:27

Customers can close the ticket by adding a note/followup to the ticket in the web interface and setting the next state to closed successful.
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nanotowers
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Re: CustomerTicketClose

Post by nanotowers » 19 Mar 2015, 21:29

where i can get this configuration
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+

NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein

jojo
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Re: CustomerTicketClose

Post by jojo » 19 Mar 2015, 21:35

That's Default
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nanotowers
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Re: CustomerTicketClose

Post by nanotowers » 19 Mar 2015, 23:17

I enabled the state change for the customer thank you
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+

NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein

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