can otrs create ticket by itself for every incoming mail
Moderator: crythias
can otrs create ticket by itself for every incoming mail
Hi,
How to create a new ticket automatically based on mail arrival in otrs, pls reply me as soon as possible.
Thanks..
How to create a new ticket automatically based on mail arrival in otrs, pls reply me as soon as possible.
Thanks..
Last edited by keerthi on 24 Feb 2015, 14:03, edited 1 time in total.
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- Znuny wizard
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Re: auto creation of new ticket based on mail
It depends on your system (which OTRS version and which operating system) and how you installed it (from sources or from rpm) and your mail connection (POP, IMAP, smtp server with procmail).
You can start with http://otrs.github.io/doc/manual/admin/ ... ation.html
You can start with http://otrs.github.io/doc/manual/admin/ ... ation.html
Znuny6/Debian/ESXi
can otrs create tickets by itself for every incoming mail
operating system--window7
OTRS version--3.3.5
mail connection:IMAP.
can you pls provide me now the process of creating tickets automatically from incoming mails.
Thank you.
OTRS version--3.3.5
mail connection:IMAP.
can you pls provide me now the process of creating tickets automatically from incoming mails.
Thank you.
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- Znuny wizard
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Re: can otrs create ticket by itself for every incoming mail
Sorry, but with OTRS on Windows I have no experience and therefore I can't help you.
If you are installing OTRS for the first time I recommend to use OTRS version 4 on Linux or the appliance or a managed system.
In http://otrs.github.io/doc/manual/admin/ ... -receiving receiving mail is explained in detail.
If you are installing OTRS for the first time I recommend to use OTRS version 4 on Linux or the appliance or a managed system.
In http://otrs.github.io/doc/manual/admin/ ... -receiving receiving mail is explained in detail.
Znuny6/Debian/ESXi
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Re: can otrs create ticket by itself for every incoming mail
This is how it works.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: can otrs create ticket by itself for every incoming mail
how it will work, can you pls provide me the steps...
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Re: can otrs create ticket by itself for every incoming mail
The steps are in the documentation. At what part of it are you stuck?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: can otrs create ticket by itself for every incoming mail
https://otrs.github.io/doc/manual/admin ... laddresseskeerthi wrote:how it will work, can you pls provide me the steps...
Follow the information in the above URL. As long as the machine hosting OTRS is able to connect to the mail server that the mailbox is on it will pull messages and create tickets.
Powered by OTRS 6
Active Directory LDAP Integration.
Ubuntu 18 LTS, Apache2, PostgreSQL.
Active Directory LDAP Integration.
Ubuntu 18 LTS, Apache2, PostgreSQL.
New ticket notification
Hi,
For new ticket notification i did like this
EmailSettings-->New Ticket Notification--yes.
For Each and every user i need to do this????
There is any why to change the status of New Ticket Notification to 'yes' for all the agents at a time.
Thank You..
For new ticket notification i did like this
EmailSettings-->New Ticket Notification--yes.
For Each and every user i need to do this????
There is any why to change the status of New Ticket Notification to 'yes' for all the agents at a time.
Thank You..
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- Znuny wizard
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Re: New ticket notification
You should not do this but tell your agents how to do it.keerthi wrote:For new ticket notification i did like this
EmailSettings-->New Ticket Notification--yes.
For Each and every user i need to do this????
By the way: A person who works on tickets is an agent not a user.
Znuny6/Debian/ESXi
Re: can otrs create ticket by itself for every incoming mail
I found solution just now,no need to tell all users....
There is away to to change the status of New Ticket Notification to 'yes' for all the agents at a time
frontend::agent::preferences::newticketNotify
here change the data selected to "1" .
There is away to to change the status of New Ticket Notification to 'yes' for all the agents at a time
frontend::agent::preferences::newticketNotify
here change the data selected to "1" .
otrs-dashboard open tickets
Hi,
How can i disable the "all tickets" view in "open tickets" section of the dashboard..
only admin can able to see "all tickets",remaining people can only able to see the tickets in their queues.
Thank u.
How can i disable the "all tickets" view in "open tickets" section of the dashboard..
only admin can able to see "all tickets",remaining people can only able to see the tickets in their queues.
Thank u.
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Re: can otrs create ticket by itself for every incoming mail
Be careful. User and Agent are sometimes used interchangeably on this forum. Customer is the designation for the other side.schulmann wrote:By the way: A person who works on tickets is an agent not a user.
Nonetheless, yes, probably a good idea to indicate "Agent" or "Customer".
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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