Installing OTRS on 64 bit Server Issue

[avillagomez]

Hi, I need some help here, I've been trying to install OTRS on a "clean" server, mi server is Windows Server 2008 R2 Standard 64 bits, and I installed the following components:

otrs-3.3.11-win-installer-3.0.6.exe
ActivePerl-5.16.3.1603-MSWin32-x86-296746.msi

But when it's time to configure OTRS via web, it gives me the following message:

Error HTTP 500.19 - Internal Server Error
No se puede obtener acceso a la página solicitada porque los datos de configuración relacionados de la página no son válidos.

Module
DynamicCompressionModule

Notification
SendResponse

Handler
PerlEx

Error Code
0x8007007e

URL Requested
http://localhost:80/otrs/installer.pl

Internal
C:\otrs\OTRS\bin\cgi-bin\installer.pl

Method
Anonymous

User
Anonymous

So I decided to search over the forums, and I found the next link:

viewtopic.php?t=22377

After reading, I tried the following command, but not good results:

Command:
%windir%\system32\inetsrv\appcmd.exe set config -section:system.webServer/httpCompression /-[name=’xpress’]

Result:
ERROR ( message:Malformed collection indexer; format is [@position,name=’value’,name2=’value2′,…]. The @position specifier is optional, and be ‘@start’, ‘@end’, or ‘@N’ where N is a numeric index into the collection. )

Other test was stopping IIS, and going directly to the applicationHost.config files, search for the next section and remove it, then restarted IIS, but, the same error:

<scheme name=”xpress” doStaticCompression=”false” doDynamicCompression=”true” dll=”C:\Windows\system32\inetsrv\suscomp.dll” staticCompressionLevel=”10″ dynamicCompressionLevel=”0″ />

I've tried some other parameter in the schema, like only 32bittness, but, doesn't work either.

Please, someone can help me here, I feel kind of lost, is something on my server? If I try to install on a 32x server will work? (Actually doing this, for test) Do I forgot something else?

Thanks in Advance!

EDIT:

Running module otrs.CheckModules.pl gives me this:

C:\OTRS\OTRS\bin>perl.exe otrs.checkmodules.pl
Set up gcc environment - 3.4.5 (mingw-vista special r3)
o Archive::Tar.....................ok (v1.90)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.60)
o Date::Format.....................ok (v2.24)
o DBI..............................ok (v1.623)
o DBD::mysql.......................ok (v4.022)
o DBD::ODBC........................ok (v1.31)
o DBD::Oracle......................ok (v1.58)
o DBD::Pg..........................ok (v2.19.3)
o Encode::HanExtra.................ok (v0.23)
o GD...............................ok (v2.46)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.44)
o IO::Socket::SSL..................ok (v1.84)
o JSON::XS.........................ok (v2.34)
o List::Util::XS...................ok (v1.27)
o LWP::UserAgent...................ok (v6.05)
o Mail::IMAPClient.................ok (v3.35)
o IO::Socket::SSL................ok (v1.84)
o Net::DNS.........................ok (v0.82)
o Net::LDAP........................ok (v0.64)
o PDF::API2........................ok (v2.023)
o Compress::Zlib.................ok (v2.060)
o Text::CSV_XS.....................ok (v0.95)
o Time::HiRes......................ok (v1.9725)
o Time::Piece......................ok (v1.20_01)
o XML::Parser......................ok (v2.41)
o YAML::XS.........................ok (v0.39)
o Win32::Daemon....................ok (v20110117)
o Win32::Service...................ok (v0.06)

[crythias]

It's really not worth asking about OTRS on windows anymore. If you're at first install, you may wish to try instead the appliance with the latest 4.x release.

[avillagomez]

But, what if i only have Windows Server? Are the steps the same? How can i really leave OTRS as service from a virtual disk? It's a technical doubt, I'm newbie.

[crythias]

How can i really leave OTRS as service from a virtual disk?

Hyper-V should be adequate.

[avillagomez]

Thanks crythias, I'll try that on the 64x Server, but on a 32x Server everything is OK after install.

[renscoulier]

Had the same issues as you had.
Constantly errors of services etc.. not running.
Then installed appliance and everything is fine.

[avillagomez]

Ok thanks, i'll check that appliance on Hyper-V.

Thanks!.