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insideAC
Znuny newbie
Posts: 30 Joined: 06 Sep 2013, 11:13
Znuny Version: 3.2.9
Post
by insideAC » 26 Jan 2015, 11:47
Hallo,
in der Update-Anleitung fand ich den Schritt "Step13":
Step 13: Update Customer database configuration
If you're using an external customer database and this database does NOT provide the OTRS specific fields create_time, create_by, change_time and change_by, please set ForeignDB => 1 for $Self->{CustomerUser} and $Self->{CustomerCompany} (see Kernel/Config/Defaults.pm).
Ich habe bereits eine LDAP-Anbindung an ActiveDirectory laufen und momentan brauche ich diesen Parameter nicht.
Werde ich ihn nach dem Update brauchen?
Viel Dank im Voraus!
jojo
Znuny guru
Posts: 15019 Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Post
by jojo » 26 Jan 2015, 12:15
Nein, bei LDAP nicht
"Production":
OTRS ™ 8,
OTRS ™ 7,
STORM powered by
OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! ::
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Professional Services:: http://www.otrs.com :: enjoy@otrs.com
insideAC
Znuny newbie
Posts: 30 Joined: 06 Sep 2013, 11:13
Znuny Version: 3.2.9
Post
by insideAC » 26 Jan 2015, 16:51
Danke!
Habe während der DB-Migration folgende Fehlermeldungen erhalten:
Code: Select all
Step 9 of 15: Uninstall Merged Feature Add-Ons... ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/Config/Files/Support.xml!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/Language/de_Support.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/Language/es_MX_Support.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/Modules/AdminSupport.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminSupport.dtl!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminSupportLicenseText.dtl!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/System/Support.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/System/Support/Database.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/System/Support/OS.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/System/Support/OTRS.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/System/Support/Webserver/IIS.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/System/Support/Webserver/Apache.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/System/Support/Database/oracle.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/System/Support/Database/mssql.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/System/Support/Database/postgresql.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/System/Support/Database/mysql.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/System/Support/Webserver.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/cpan-lib/Archive/Tar/Constant.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/cpan-lib/Archive/Tar/File.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/Kernel/cpan-lib/Archive/Tar.pm!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015
Message: No such file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/Support.Default.css!
Traceback (3042):
Module: Kernel::System::Package::_FileRemove Line: 3401
Module: Kernel::System::Package::PackageUninstall Line: 1162
Module: main::_UninstallMergedFeatureAddOns Line: 1492
Module: scripts/DBUpdate-to-4.pl Line: 176
Notice: DROP TABLE IF EXISTS support_bench_test
done.
Muss ich mir darum Gedanken machen?
Rooobaaat
Znuny wizard
Posts: 432 Joined: 11 Sep 2014, 16:28
Znuny Version: OTRS 5.0.x
Post
by Rooobaaat » 26 Jan 2015, 22:50
Wenn du vorher das Support.opm nicht installiert hattest, dann nicht.... Auch so ist die Support.opm-Geschichte in OTRS4 nicht mehr als extra Paket verfügbar.
My english is better than your german
"Produktiv": OTRS: 5.0.x, OTRS::ITSM 5.0.x
"Testing": OTRS 6 git
OS: Debian 8.0 (Jessie)
Apache2.4.10/MySQL 5.5.41
insideAC
Znuny newbie
Posts: 30 Joined: 06 Sep 2013, 11:13
Znuny Version: 3.2.9
Post
by insideAC » 27 Jan 2015, 08:59
OK, super danke!