OTRS DONT SEND MAIL

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klausneil
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Joined: 29 May 2012, 22:47
OTRS Version?: 6.0.24
Real Name: Klaus Salazar
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OTRS DONT SEND MAIL

Post by klausneil »

Hello, I have a problem this day when the OTRS sends emails I get an error smtp authentication on clients, but in the records I have seen the following:

Net :: SMTP = GLOB (0x7f751b5f6b78) <<< 221 gator4080.hostgator.com closing connection
[Sun Dec 14 21:04:22 2014] ZZZAAuto.pm: Load Subroutine /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm redefined at line 7.
[Sun Dec 14 21:04:22 2014] ZZZAAuto.pm: Load Subroutine /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm redefined at line 7.
[Sun Dec 14 21:04:33 2014] ZZZAAuto.pm: Load Subroutine /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm redefined at line 7.
[Sun Dec 14 21:04:33 2014] ZZZAAuto.pm: Load Subroutine /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm redefined at line 7.
[Sun Dec 14 21:28:30 2014] ZZZAAuto.pm: Load Subroutine /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm redefined at line 7.

Someone can tell me this is because? from already thank you very much for the help

crythias
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Re: OTRS DONT SEND MAIL

Post by crythias »

221 is Service closing transmission channel (done?) but the appropriate error would show before this.
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klausneil
OTRS ninja
Posts: 661
Joined: 29 May 2012, 22:47
OTRS Version?: 6.0.24
Real Name: Klaus Salazar
Location: Perú

Re: OTRS DONT SEND MAIL

Post by klausneil »

Thanks crythias, i solved this with change smtp direction but i need know where can see the log of the mail that send otrs, i have a mail server with a hosting, but i can see this log?

jojo
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Re: OTRS DONT SEND MAIL

Post by jojo »

check with you hoster...
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

klausneil
OTRS ninja
Posts: 661
Joined: 29 May 2012, 22:47
OTRS Version?: 6.0.24
Real Name: Klaus Salazar
Location: Perú

Re: OTRS DONT SEND MAIL

Post by klausneil »

hi my hoster want to see my records, see in /var/log/messages But if possible see anything else?

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