Problema Dynamic Field

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rovell74
OTRS newbie
Posts: 10
Joined: 20 Aug 2014, 23:46
OTRS Version?: 5.0.17

Problema Dynamic Field

Post by rovell74 » 20 Aug 2014, 23:55

Ciao

utilizzo otrs 3.3.8. Ho creato nella sezione di Admin un dynamic field sia per l'inserimento dei ticket che per gli articoli.

Ora quando vado nella maschera di inserimento di un nuovo ticket (AgentTicketPhone) non vedo i dynamic filed creati.
Mi manca qualche operazione?

Grazie per l'aiuto

eandrex
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Posts: 213
Joined: 04 Nov 2012, 23:58
OTRS Version?: OTRS 4.x
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Re: Problema Dynamic Field

Post by eandrex » 24 Aug 2014, 21:23

Hi, you need to enable your new dynamic field in said Module, to do so, go to

Administration -> Sysconfig

Group: Ticket
Subgroup: Frontend::Agent::Ticket::ViewPhoneNew

at the bottom there is Config option named:

Ticket::Frontend::AgentTicketPhone###DynamicField

click on the plus sign and fill the inputs according to the dynamic field you created

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