configurar LDAP para clientes

[sabecerra]

estimados,


configure LDAP (Active directory) para los agentes y funciona correctamente, me gustaria poder hacer lo mismo pero para los clientes.


favor ayudar

[juan_cuesta]

Espero que esto te sirva:



# ---------------------------------------------------- #
# LDAP configuracion para usuarios #
# ---------------------------------------------------- #
#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'xxx.xxx.xxx.xxx';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=xxxxxxx,dc=xxxxxxxxx,dc=xxxxxxx';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = xxxxxxxxxxxx\\xxxxxxxxxx';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = xxxxxxxxxxx';

#CustomerUser
#(customer user database backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'xxx.xxx.xxx.xxx',
BaseDN => 'ou=xxxxxxxxx,dc=xxxxxxxxxx,dc=xxxxxxxx',
SSCOPE => 'sub',
UserDN => 'xxxxxxxxxxxx\\xxxxxxxxxx',
UserPw => 'xxxxxxxxxxxxx',
},
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};

#Add the following lines when only users are allowed to login if they reside in the spicified security group
#Remove these lines if you want to provide login to all users specified in the User Base DN
#example: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU, dc=example, dc=com';
##$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=otrs_ldap_allow_C,OU=Groups,OU=BaseOU,DC=example,DC=com';
##$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
##$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'

[fbobraga]

http://wiki.otrs.org/index.php?title=Us ... _customers

[durabayen]

Tengo problemas con la integración LDAP del Active Directory para la versión 3.0 sobre Windows.

He cambiado los parámetros desde la interfaz web, pero los Clientes siguen apuntando a la Base de Datos y no al LDAP.

Por que puede ser que no me tome los cambios?

Gracias,

Diego