Alterar o atributo do usuário

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claudionor
OTRS newbie
Posts: 13
Joined: 22 Sep 2012, 17:47
OTRS Version?: 3.1.7
Real Name: Claudionor
Company: Fretcar Transporte, Locação e Turismo Ltda

Alterar o atributo do usuário

Post by claudionor » 17 Feb 2018, 22:22

Boa Tarde,

Caros, no sei se vocês passaram por esse problema, porém esta acontecendo a seguinte situação:

Quando vou alterar qualquer atributo no usuário root @ localhost, como a senha por exemplo, retora a siguiente mensagem:

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Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.
===============================================

Verificando o log, vi a siguiente situação:

==============================================

Feb 16 16:22:29 fretcar OTRS-CGI-59[6878]: [Error][Kernel::System::ObjectManager::_DieWithError][Line:534]: Kernel::System::HTMLUtils could not be loaded: Can't locate HTML/Entities.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/Kernel/cpan-lib/HTML/TokeParser.pm line 9.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/cpan-lib/HTML/TokeParser.pm line 9.
Compilation failed in require at /opt/otrs/Kernel/cpan-lib/HTML/Truncate.pm line 8.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/cpan-lib/HTML/Truncate.pm line 8.
Compilation failed in require at /opt/otrs//Kernel/System/HTMLUtils.pm line 17.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/System/HTMLUtils.pm line 17.
Compilation failed in require at /opt/otrs//Kernel/System/ObjectManager.pm line 192

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Já tentei entendre o problema, mas no lo consegui.

Se algum colega poder me ajudar, agradeço muito.

Una distribuição que estou usa é Centos 7 e a versão do OTRS é a 5.

Desde de já, ¡agradecido!

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