He actualizado del 3.3.10 al 4.0.2 en CentOS 6, en principio parece que todo funciona correctemente pero cuando voy a usar AgentTicketPending, AgentTicketPhoneOutbound y AgentTicketPhoneInbound en la vista de los tickets AgentTicketZoom me dan el siguiente error:
He probado a reinstalar el OTRS y sigo igual:Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Apache/2.2.15 (CentOS) Server at ******************* Port 80
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rpm -Uvh --force otrs-4.0.2-01.noarch.rpm
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bin/otrs.SetPermissions.pl --web-group=apache
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su -c "bin/otrs.RebuildConfig.pl" -s /bin/bash otrs
EDITO:
Dejo algo mas de información.
El error log del apache:
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[Tue Dec 16 11:31:46 2014] -e: Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs//Kernel/Config/Defaults.pm line 1970.
[Tue Dec 16 11:31:46 2014] -e: Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs/Kernel/cpan-lib/JSON/PP.pm line 468.
[Tue Dec 16 11:31:46 2014] -e: Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs/Kernel/cpan-lib/JSON/PP.pm line 470.
[Tue Dec 16 11:31:47 2014] -e: (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.
[Tue Dec 16 11:31:47 2014] [error] Malformed UTF-8 character (fatal) at /opt/otrs/Kernel/cpan-lib/JSON/PP.pm line 468.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.\n
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mysql> show variables like "character_set_database";
+------------------------+-------+
| Variable_name | Value |
+------------------------+-------+
| character_set_database | utf8 |
+------------------------+-------+
1 row in set (0.00 sec)
mysql> show variables like "collation_database";
+--------------------+-----------------+
| Variable_name | Value |
+--------------------+-----------------+
| collation_database | utf8_general_ci |
+--------------------+-----------------+
1 row in set (0.00 sec)