Email Configuration

[swathi]

Dear Team,

Could you please help me to configure my mail id in OTRS to get the notifications on tickets.

Thank You,
Regards,
Swathi.

[swathi]

Please let me know the settings and procedure to configure my company mail id to get the notifications from OTRS

[jojo]

read the manual and ask your email admin for the settings needed for your server

[swathi]

I have one doubt here. I am getting the notifications from OTRS to my company mail id about topics.
But, Why am not receiving notifications from ORS to my company mail id once created a ticket.

[miguelmz]

you might not have configured your preferences well, must select notifications that you want to reach in your user preferences on the selected queues in My Queues.

http://doc.otrs.org/3.0/en/html/user-preferences.html

Regards.

PD: Please remember that this subforum is Spanish community, trying to speak Spanish like us in English in your subforums.