New Module: Dasboard Modification

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Daniel Obee
Moderator
Posts: 644
Joined: 19 Jun 2007, 17:11
OTRS Version?: various
Real Name: Daniel Obée
Location: Berlin

New Module: Dasboard Modification

Post by Daniel Obee »

Hi all,

played around with the ticket display in the dashboard and came up with the attached package. Basically it adds some more information to the dashboard ticket like lock state, queue and owner.

Greets,
Daniel
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ddDagobert
OTRS superhero
Posts: 350
Joined: 13 May 2009, 14:24
OTRS Version?: 5.0.10

Re: New Module: Dasboard Modification

Post by ddDagobert »

Hi,

i have it installed and it works well. Grate!

Thanks.

ddDagobert
Produktiv: OTRS 5.0.10 mit ITSM + Individualpakete und Feature AddOn auf SLES 11 SP2 mit PosgtreSQL 9.3
Test: OTRS 5.0.10 mit ITSM + Individualpakete und Feature AddOn auf SLES 11 SP2 mit PosgtreSQL 9.3
Entwicklung: OTRS 5.0.10 mit ITSM + Individualpakete und Feature AddOn auf SLES 11 SP2 mit PosgtreSQL 9.3

marty210578
OTRS newbie
Posts: 22
Joined: 04 Apr 2011, 16:15
OTRS Version?: OTRS 3.0.10
Real Name: Martijn

Re: New Module: Dasboard Modification

Post by marty210578 »

Hi

Sadly this doesn't work in the 3.0 version.
I was looking for the "owner name" in particular. I was struggeling to get this to work in version 3. in order that it shows the agent fullname instead of the loginname.

I openend the OPM file but i see only jibbajabba. Is there a way you could perhaps share the dtl/pm files?

thanks and appreciated the time
OTRS Version OTRS 3.0.10
ITSM 3.05

Daniel Obee
Moderator
Posts: 644
Joined: 19 Jun 2007, 17:11
OTRS Version?: various
Real Name: Daniel Obée
Location: Berlin

Re: New Module: Dasboard Modification

Post by Daniel Obee »

I'd be happy to see someone porting the module to 3.0.x since I lack the time to do so. The attached zip contains the two pm/dtl files and the grafics used.

Greets
Dan
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marty210578
OTRS newbie
Posts: 22
Joined: 04 Apr 2011, 16:15
OTRS Version?: OTRS 3.0.10
Real Name: Martijn

Re: New Module: Dasboard Modification

Post by marty210578 »

Thanks,

Let me see what i can come up with... My programming skills are not high level but perhaps with trail and error and reading the developper book I can figure out how to achive the same in 3.x

thanks and will let you know once i know more.
OTRS Version OTRS 3.0.10
ITSM 3.05

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