I am newbie to otrs
. i want to create a notification when SLA is violated. In detail when a ticket SLA time is finished the shift manager should get a email about the SLA violation.How to do this 
Thanks in advance...
How to create a notification when SLA is Violated
-
durgam_swathi
- Znuny newbie
- Posts: 9
- Joined: 08 Oct 2010, 15:54
- Znuny Version: 2.4
How to create a notification when SLA is Violated
HI All
I am newbie to otrs . i want to create a notification when SLA is violated. In detail when a ticket SLA time is finished the shift manager should get a email about the SLA violation.How to do this
Thanks in advance...
I am newbie to otrs
. i want to create a notification when SLA is violated. In detail when a ticket SLA time is finished the shift manager should get a email about the SLA violation.How to do this Thanks in advance...