problem about modify customer user info

[samuellei]

hi all,
In Customer User Management, I add a new customer user, but some fields info was not in need.For instance, I want [gender] not [firstname], [age] not [lastname],and hope user can select gender info from a combo box(male, female), How can I fix this?


Thanks in advance!

[elvanov]

Hello,

You can ask for a customized module in http://www.otrs.com/en/services/development/ because the only way to achieve this is by changing the source code, you can not do it via SysConfig. You also have to modify the customer_user table.

Regards,
Elva

[Mike_B]

hi all,
For instance, I want [gender] not [firstname], [age] not [lastname],and hope user can select gender info from a combo box(male, female), How can I fix this?

So, are you trying to run a dating service with OTRS

You can to some extent actually define what customer user fields you need, with comboboxes and all. The manual shows you how to add fields, you can also use it to remove fields. http://doc.otrs.org/3.0/en/html/x2227.h ... backend-db

Some fields are required though, I'm not really sure you can do without firstname and lastname. For one, you would be able to rename those with a custom translation file.

--
Mike