Hi,
Could any one tell how to access data from otrs database.
How to fetch and insert data from otrs database
Re: How to fetch and insert data from otrs database
Hi Mohan,
it depends on how you want to use the data. Basically, you have the option to access the data via the Perl API, so you can create a Perl script to access the data, you can write a script from any programming language, using our SOAP interface, if you want you can directly access the data in our database (the data model is publicly available), or you can for instance create a statistic which exports data as CSV..
So if you want advice for the best method to use in your case, you should really give more info on your use case.
--
Mike.
it depends on how you want to use the data. Basically, you have the option to access the data via the Perl API, so you can create a Perl script to access the data, you can write a script from any programming language, using our SOAP interface, if you want you can directly access the data in our database (the data model is publicly available), or you can for instance create a statistic which exports data as CSV..
So if you want advice for the best method to use in your case, you should really give more info on your use case.
--
Mike.
huntingbears.nl - @michielbeijen on Twitter
Re: How to fetch and insert data from otrs database
how to use those API's to connect database??