OTRS support of ISO 9241 (Ergonomics of human-system interaction)

English! place to talk about development, programming and coding
Post Reply
anbecker
OTRS newbie
Posts: 1
Joined: 29 Oct 2020, 11:28
OTRS Version?: 6.0.29
Real Name: Andreas

OTRS support of ISO 9241 (Ergonomics of human-system interaction)

Post by anbecker »

Hi all,

I am looking for some kind of documentation or references containing statements if or in what extent the OTRS user interface applies ISO 9241 standards. It is particularly about the following.

- Ergonomics of human-system interaction - Part 110: Interaction principles
https://www.din.de/en/getting-involved/ ... :325591788

- Ergonomics of human-system interaction - Part 125: Guidance on visual presentation of information (ISO 9241-125:2017)
https://www.din.de/en/getting-involved/ ... :274070437

- Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
https://www.din.de/en/getting-involved/ ... :133785124

Any hint would help, no matter whether related to OTRS 6 Community Edition or OTRS 7/8.

Thank you

Post Reply