Customize new ticket to customers form?

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camilonavarrete
OTRS newbie
Posts: 11
Joined: 30 Aug 2019, 19:06
OTRS Version?: 6.0.15

Customize new ticket to customers form?

Post by camilonavarrete » 30 Aug 2019, 21:00

Hi!, i new in OTRS, i was using a free version of OTRS, and i looking for the way to use a custom customers form.

The original form i think that have a little options to make a new ticket.
Is possible to customize field avaliables on the ticket creation for customers???


Many thanks

root
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Posts: 1807
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
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Re: Customize new ticket to customers form?

Post by root » 30 Aug 2019, 21:07

Hi,

Use process ticket for this.

- Roy
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camilonavarrete
OTRS newbie
Posts: 11
Joined: 30 Aug 2019, 19:06
OTRS Version?: 6.0.15

Re: Customize new ticket to customers form?

Post by camilonavarrete » 30 Aug 2019, 22:00

Many thanks.

Where is this option on OTRS admin section?. That exist?

Thanks!

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