ArticleSend using GenericInterface REST in OTRS 6 in JAVA

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sshenoy
OTRS newbie
Posts: 5
Joined: 25 Jul 2019, 10:39
OTRS Version?: OTRS 6
Real Name: sushmitha shenoy

ArticleSend using GenericInterface REST in OTRS 6 in JAVA

Post by sshenoy » 21 Aug 2019, 12:37

Hi Folks,
I m creating a OTRS client in JAVA using GenericInterface REST in OTRS version 6.
So far I m able to create articles using TicketUpdate but not sure how to achieve ArticleSend.
Any suggestions / Samples highly appreciated. Thanks in Advance!

root
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Re: ArticleSend using GenericInterface REST in OTRS 6 in JAVA

Post by root » 21 Aug 2019, 16:44

Hi,

There is no possibility to send an article with the ((OTRS)) Community Edition. You can use the open source add-on Znuny4OTRS-GIArticleSend to add this feature.

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

jojo
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Re: ArticleSend using GenericInterface REST in OTRS 6 in JAVA

Post by jojo » 21 Aug 2019, 20:38

it is possible out of the box with OTRS 7
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

root
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Posts: 1861
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Re: ArticleSend using GenericInterface REST in OTRS 6 in JAVA

Post by root » 21 Aug 2019, 20:49

jojo wrote:
21 Aug 2019, 20:38
it is possible out of the box with OTRS 7
Maybe, but the question was about 6
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

sshenoy
OTRS newbie
Posts: 5
Joined: 25 Jul 2019, 10:39
OTRS Version?: OTRS 6
Real Name: sushmitha shenoy

Re: ArticleSend using GenericInterface REST in OTRS 6 in JAVA

Post by sshenoy » 26 Aug 2019, 10:16

root wrote:
21 Aug 2019, 16:44
Hi,

There is no possibility to send an article with the ((OTRS)) Community Edition. You can use the open source add-on Znuny4OTRS-GIArticleSend to add this feature.

- Roy
Thank you :)

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