Workorder lock agent

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kkgigiioo
OTRS newbie
Posts: 13
Joined: 06 Mar 2019, 09:26
OTRS Version?: 6.0.15

Workorder lock agent

Post by kkgigiioo » 16 Jul 2019, 09:38

Hello everyone!

Now I started to deal with change management in OTRS. Many Google pages have been crawled and searched on the forum, but I couldn't find a solution to my question.
My question would be whether it is possible to lock a workrder until its status is changed by a particular user/agent. So I'd like to assign a work order to a user.

Is it possible at all? If so, please help me how to solve it.

Thank you in advance for your answers!

Best regard!

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