how to move activity to another in Process Management

English! place to talk about OTRS development, programming and coding
Post Reply
ehabmekha
OTRS newbie
Posts: 2
Joined: 07 Jul 2019, 18:25
OTRS Version?: 6.0.16
Real Name: Ehab Amin

how to move activity to another in Process Management

Post by ehabmekha »

When using OTRS Process Management feature; the process activities transitions were not happened from activity to another. Although I assigned the transition actions on each transition; the process flow stopped at the first activity.

OTRS Process Flow Chart.png
Filling Activity Dialogue 1.png
Ticket Flow.png

I want the process flow goes automatically from activity to another by changing the ticket responsible and ticket queue.

Anyone can help me on this?
You do not have the required permissions to view the files attached to this post.

jojo
Moderator
Posts: 14746
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: how to move activity to another in Process Management

Post by jojo »

did you define a logic rule for the transition?
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

skullz
OTRS expert
Posts: 255
Joined: 24 Feb 2012, 03:58
OTRS Version?: OTRS 6
Real Name: Skullz
Contact:

Re: how to move activity to another in Process Management

Post by skullz »

As per above, define the logic rule at transition

Additionally, for transition action , its better to also pass UserID => 1 param to bypass current user permission.
(Userid=1 is root@localhost which should have all permission)

ehabmekha
OTRS newbie
Posts: 2
Joined: 07 Jul 2019, 18:25
OTRS Version?: 6.0.16
Real Name: Ehab Amin

Re: how to move activity to another in Process Management

Post by ehabmekha »

jojo wrote:
08 Jul 2019, 12:49
did you define a logic rule for the transition?
How can I define the logic rule?

root
Moderator
Posts: 2177
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: how to move activity to another in Process Management

Post by root »

Hi,

What's your transition look like?

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

Post Reply