how to move activity to another in Process Management

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ehabmekha
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how to move activity to another in Process Management

Post by ehabmekha » 08 Jul 2019, 10:49

When using OTRS Process Management feature; the process activities transitions were not happened from activity to another. Although I assigned the transition actions on each transition; the process flow stopped at the first activity.

OTRS Process Flow Chart.png
Filling Activity Dialogue 1.png
Ticket Flow.png

I want the process flow goes automatically from activity to another by changing the ticket responsible and ticket queue.

Anyone can help me on this?
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jojo
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Re: how to move activity to another in Process Management

Post by jojo » 08 Jul 2019, 12:49

did you define a logic rule for the transition?
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skullz
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Re: how to move activity to another in Process Management

Post by skullz » 18 Jul 2019, 08:16

As per above, define the logic rule at transition

Additionally, for transition action , its better to also pass UserID => 1 param to bypass current user permission.
(Userid=1 is root@localhost which should have all permission)

ehabmekha
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Re: how to move activity to another in Process Management

Post by ehabmekha » 30 Jul 2019, 11:29

jojo wrote:
08 Jul 2019, 12:49
did you define a logic rule for the transition?
How can I define the logic rule?

root
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Re: how to move activity to another in Process Management

Post by root » 30 Jul 2019, 12:05

Hi,

What's your transition look like?

- Roy
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