customer view customization

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OTRS newbie
Posts: 3
Joined: 18 Jun 2019, 22:20
OTRS Version?: OTRS 6
Real Name: Gamaliel Lopez ortiz
Company: inndot

customer view customization

Post by Gama »

Good afternoon, I have one, I have a doubt

if a template could be placed in the text area in the client interface
, as can be done in the agent interface.

for example:

at the moment the client creates a new ticket that generates an automatic template.

I wanted to know if it is possible to do it in the client interface.

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