Hello,
How to check for the ticket type in NewTicket.pm? We want to route email tickets into different types of queues based on ticket type set via filters.
I'm not able to get the code correct. Have checked various combinations but none of them are capturing the type properly.
Regards,
Tom.
Email routing based on ticket type
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flippertom
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root
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Re: Email routing based on ticket type
Hi,
Why no use PostMaster filter and / or event based GenericAgents in addition to your existing filters to set the queue?
- Roy
Why no use PostMaster filter and / or event based GenericAgents in addition to your existing filters to set the queue?
- Roy
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Do you want to contribute or want to know where it goes ?
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flippertom
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Re: Email routing based on ticket type
That file already has customization related to email ticket routing which checks for some customer parameters.
The ticket type checking has to be in addition to this.
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root
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Re: Email routing based on ticket type
HI,
Understood. I'll move this post to the development board. Better to deal there with the API.
- Roy
Understood. I'll move this post to the development board. Better to deal there with the API.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
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edi
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Re: Email routing based on ticket type
Perhaps you should use the GenericsAgent.