Creating my own action for tickets

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edi
OTRS newbie
Posts: 10
Joined: 20 Nov 2018, 16:10
OTRS Version?: OTRS 5
Real Name: Eduard
Location: Russia

Creating my own action for tickets

Post by edi » 25 Mar 2019, 15:14

Hi

I want to create a my own action for tickets and display the corresponding button on the AgentTicketZoom screen.
Well, I created the corresponding XML config file.
But I have some problem.
If I name my action as AgentNewActionName, everything works fine and button appears in the actions list.
But if I name my action as Prefix_AgentNewActionName, the button does not appear.
Does this mean that any new action must start with the Agent prefix?
I did not find any explanation for this in the documentation.

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