I want to create a my own action for tickets and display the corresponding button on the AgentTicketZoom screen.
Well, I created the corresponding XML config file.
But I have some problem.
If I name my action as AgentNewActionName, everything works fine and button appears in the actions list.
But if I name my action as Prefix_AgentNewActionName, the button does not appear.
Does this mean that any new action must start with the Agent prefix?
I did not find any explanation for this in the documentation.
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