Customer Grouping

[sansflance]

Hi, As i understood OTRS we can create a customer and multiple users under that customer.
Lets assume customer is treated as a company and customer user is treated as a person who operates that company.
Now, I want to create multiple branches under the company(customer). Branch will have its significance as it will have a different address.
If i have three companies(customers) and 10 branches under each,I can create 30 companies(customers) which will solve some purpose.
But the main purpose is I want to have a view on the tickets by company level instead of branch level.
Is is possible to achive this in OTRS5, if higher versions support it pls let me know so that i can upgrade to latest version required.

In short, we need to ensure we maintain the hierarchy as below.
SMart
- store 0001
- store 0002

JMart
- store 0001
- store 0002

And i should be able to view all the tickets in my dashboard under JMart or only the tickets under JMart - Store001 based on the selection.
Thanks in advance for the help.

[crythias]

Generally, this is only going to matter for the Customer/Company Tickets side.

https://doc.otrs.com/doc/manual/admin/6 ... ge-example
Might help, if you're not using the old school customer_ids method.

[sansflance]

Thankyou Crythias