Create new "Custom" Actions

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OTRS newbie
Posts: 75
Joined: 31 Mar 2016, 10:30
OTRS Version?: OTRS 5.0.23 Free
Real Name: Claude Chelene

Create new "Custom" Actions

Post by iclaude »


I would like to know if it is possible to create a new(custom) action like CustomerTicketProcess,CustomerTicketMessage,CustomerTicketOverview, etc.
If yes, how can I do this?

OTRS 5.0.23/OpenSuse

Posts: 2177
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.

Re: Create new "Custom" Actions

Post by root »


I'll move this topic to the proper section.

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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OTRS guru
Posts: 2206
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

Re: Create new "Custom" Actions

Post by RStraub »

Hello iclaude,

that's very possible, there's even a guide in the manual how to do it: ... end-module
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

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