Create new "Custom" Actions

English! place to talk about OTRS development, programming and coding
Post Reply
iclaude
OTRS newbie
Posts: 75
Joined: 31 Mar 2016, 10:30
OTRS Version?: OTRS 5.0.23 Free
Real Name: Claude Chelene

Create new "Custom" Actions

Post by iclaude »

Greetings,

I would like to know if it is possible to create a new(custom) action like CustomerTicketProcess,CustomerTicketMessage,CustomerTicketOverview, etc.
If yes, how can I do this?


Regards
OTRS 5.0.23/OpenSuse
MySql

root
Moderator
Posts: 2177
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Create new "Custom" Actions

Post by root »

Hi,

I'll move this topic to the proper section.

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

RStraub
OTRS guru
Posts: 2206
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

Re: Create new "Custom" Actions

Post by RStraub »

Hello iclaude,

that's very possible, there's even a guide in the manual how to do it:
https://doc.otrs.com/doc/manual/develop ... end-module
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

Post Reply