Is there a way to foward a note or save draft reply in OTRS 5?

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cris12345
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Is there a way to foward a note or save draft reply in OTRS 5?

Post by cris12345 » 30 Oct 2018, 23:01

Hi,

I'm trying to add a bot to reply tickets :)
However is in testing mode and I want to verify the answer first. So I want the bot user save the answer as draft, but only the same user can see the draft.in OTRS 5. Is there a way that admin or any new ticket owner can see the existing draft?

Or is there a way to forward a note?

Thanks

jojo
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Re: Is there a way to foward a note or save draft reply in OTRS 5?

Post by jojo » 31 Oct 2018, 09:31

Draft functionality is available in ((OTRS community edition)) 6
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

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