I'm using the generic REST API to retrieve and update tickets. I would like to create customer users but the list of available operations doesn't include anything for customers or customer users. I'm aware of the Perl interface's support for this (Kernel::System::CustomerUser) as well as otrs.Console.pl Admin::CustomerUser::Add command. What I want is to create a customer user via a web call from an external system (e.g., my CRM server).
Is there a way to do this with REST API? Or some other http-enabled method?
Don
REST api operations for creating customers users?
Re: REST api operations for creating customers users?
in OTRS 6 only available via rpc.pl
In OTRS 7 it will be part of the generic interface
In OTRS 7 it will be part of the generic interface
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Re: REST api operations for creating customers users?
Thanks, Jojo. Can you provide a pointer to documentation that describes how to use rpc.pl to create a customer user?
Thanks.
Thanks.
Re: REST api operations for creating customers users?
rpc.pl exposes a huge amount of OTRS API directly via SÒAP encapsulated webservices.
It works with system permissions and a generic password filed in sysconfig.
http://doc.otrs.com/doc/api/otrs/stable ... er.pm.html
It works with system permissions and a generic password filed in sysconfig.
http://doc.otrs.com/doc/api/otrs/stable ... er.pm.html
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com