Can you suggest an OTRS Generic Interface Tutorials

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raydmaxeeman
OTRS newbie
Posts: 2
Joined: 27 Jun 2018, 12:29
OTRS Version?: version 5.0
Real Name: Ray Dimaculangan

Can you suggest an OTRS Generic Interface Tutorials

Post by raydmaxeeman » 27 Jun 2018, 15:31

im new to OTRS and PERL Programming, can you suggest an site or a documentation on how to set up Generic Interface on OTRS? im currently building an application that would update the customer user on OTRS using an API unfortunately RPC.pl and im not yet familiar on how to set up the Generic Interface ive been reading the documentation provided by this site https://blog.otrs.com/2012/10/03/easy-t ... interface/, but unfortunately some of the links they provided are broken/ no longer exist. thanks in advance

artgrohe
OTRS newbie
Posts: 4
Joined: 16 Oct 2018, 13:15
OTRS Version?: 3.x - 6.x
Company: acocon GmbH

Re: Can you suggest an OTRS Generic Interface Tutorials

Post by artgrohe » 17 Oct 2018, 12:48

Hi raydmaxeeman,

I'm also new to this topic and currently researching.
Be sure to read this site as a starting point:
http://doc.otrs.com/doc/manual/admin/6. ... -connector

you basically have to create a webservice in otrs and import the .yml files that they provide on that site. After that you can use REST or SOAP to access the service.

hope this helps;)

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