Attachment in ActionTicketPhone

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Joined: 29 Aug 2013, 15:14
OTRS Version?: 5.0.9

Attachment in ActionTicketPhone

Post by adminrd » 15 Jun 2018, 09:46


I'm stuck on this.
Is there a way to automatically attach a file in the AgentTicketPhone screen during ticket creation.
I need to have a file already attached in the ticket creation template ...:(

I tried to modify in the js file Core.Agent.CustomerSearch.js, the file appears in the screen but is not added when I click for the ticket creation.

Do you have an idea ?

Thanks a lot,

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