REST Webservice - Customer Company Tickets - Ticketsearch

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masteroma
OTRS newbie
Posts: 1
Joined: 26 Mar 2018, 12:02
OTRS Version?: OTRS Business Soluti
Real Name: Roman Bunyak
Company: acmeo

REST Webservice - Customer Company Tickets - Ticketsearch

Post by masteroma » 26 Mar 2018, 15:01

Tickets opened via the REST is displayed (returned via api query request). But if tickets are opened by mail to OTRS or OTRS dashboard then I get the queried only with a permission error (api don't return ID of them).
JSON request on the REST
{ "Session id": "XXXX", "CustomerID": [ "user1 @ ...", "user2 @ ....", "customer number"], "StateIDs": [1,4,6,7,8 ], "limit": 50}
What is issue?
It would be great if you can help me with this.
Thank you!

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