Ticket creation fields rename

English! place to talk about development, programming and coding
Post Reply
gecelann
Znuny expert
Posts: 164
Joined: 12 Feb 2016, 08:05
Znuny Version: 5.0.0
Real Name: ann
Company: rghdinc

Ticket creation fields rename

Post by gecelann »

hi,

is there a way to change the fields name in new ticket creation?

thanks!
You do not have the required permissions to view the files attached to this post.
zzz
Znuny superhero
Posts: 888
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: Ticket creation fields rename

Post by zzz »

Hello,

you can achieve that by adding a custom translation file.

Best regards
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
gecelann
Znuny expert
Posts: 164
Joined: 12 Feb 2016, 08:05
Znuny Version: 5.0.0
Real Name: ann
Company: rghdinc

Re: Ticket creation fields rename

Post by gecelann »

is there a way that i can rename the fields by coding?
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Ticket creation fields rename

Post by reneeb »

The custom translation file is better as this is easier to upgrade. No need to patch OTRS on every update, just copy the translation file. Your can change the wording in the templates though: Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt

In that case I would recommend to create a new theme or at least copy the templates to the Custom/Kernel/... directory...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Post Reply