Ticket creation fields rename

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gecelann
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Ticket creation fields rename

Post by gecelann » 13 Jan 2018, 11:55

hi,

is there a way to change the fields name in new ticket creation?

thanks!
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zzz
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Re: Ticket creation fields rename

Post by zzz » 13 Jan 2018, 16:19

Hello,

you can achieve that by adding a custom translation file.

Best regards

gecelann
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Re: Ticket creation fields rename

Post by gecelann » 15 Jan 2018, 06:48

is there a way that i can rename the fields by coding?

reneeb
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Re: Ticket creation fields rename

Post by reneeb » 15 Jan 2018, 09:22

The custom translation file is better as this is easier to upgrade. No need to patch OTRS on every update, just copy the translation file. Your can change the wording in the templates though: Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt

In that case I would recommend to create a new theme or at least copy the templates to the Custom/Kernel/... directory...
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