text area automation

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OTRS wizard
Posts: 164
Joined: 12 Feb 2016, 08:05
OTRS Version?: 5.0.0
Real Name: ann
Company: rghdinc

text area automation

Post by gecelann » 27 Nov 2017, 04:43


in ticket creation is it possible to automatically display the selected customer user dynamic field to the text area? like whenever i select a certain customer user the text area will refresh and display it? thanks!
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OTRS superhero
Posts: 216
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x - 6.0.x
Real Name: Emin

Re: text area automation

Post by zzz » 27 Nov 2017, 09:01

Hello gecelann,

AFAIK, that's doesn't come out of the box, but can be extended with some custom JavaScript.

Best regards

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