Hide dynamic fields by ticket type

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OTRS newbie
Posts: 1
Joined: 20 Nov 2017, 14:13
OTRS Version?: OTRS 5
Real Name: Mark Reinders

Hide dynamic fields by ticket type

Post by mreinders » 21 Nov 2017, 09:45


We have to show a dynamic field by ticket type. For example, we have a change or incident. We have to think about information policies within the rfc, but we don’t want to think about it within the incidents.

I have made a lot of ACL’s, but the dynamic fields are shown in each sort of ticket or it doesn’t show on each ticket.

How can we create dynamic fields dependent on ticket type?

OTRS superhero
Posts: 209
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x - 6.0.x
Real Name: Emin
Company: maxence business consulting GmbH

Re: Hide dynamic fields by ticket type

Post by zzz » 21 Nov 2017, 10:19

Hello mreinders,

you can do that with some JavaScript: viewtopic.php?f=60&t=24116

Best regards

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