Ticket phone book

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adminrd
OTRS newbie
Posts: 39
Joined: 29 Aug 2013, 15:14
OTRS Version?: 5.0.9

Ticket phone book

Post by adminrd » 30 Oct 2017, 11:47

Hi all,

I have to develop a phone book that must appear on each ticket zoom view.
This phone book will contain some contacts names and phone numbers retreived from a customer database or from an API.

I wanted to display the information as a grid in the ticket zoom view but it seems not possible to have dynamic fields that are of type "grid".

Can someone have an idea about how to start a correct development of that need ?

Thanks a lot for your help.

Regards

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