Zip Files FS Storage

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cris12345
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Zip Files FS Storage

Post by cris12345 » 19 Sep 2017, 22:04

Hi,

I changed the storage module to ArticleStorageFS because the DB was increasing so much. Now I have 24GB in the folder /var/article/2017

Is there a way to zip files that also can be available from the agents view?

My concern is to zip the files and then the attachments disappears from the agent view.

Thanks in advance

jojo
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Re: Zip Files FS Storage

Post by jojo » 20 Sep 2017, 07:36

your concern is correct. The data is needed. You may use a compressing filesystem. But I suggest to get a managed system ort to invest in propper hardware for your usecase
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cris12345
OTRS expert
Posts: 96
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: Zip Files FS Storage

Post by cris12345 » 20 Sep 2017, 15:20

Yes, I will contact the system administrator.

But I'm wondering if OTRS has the capabilities to read zip files or if is there a way to compress only the tickets closed?

jojo
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Re: Zip Files FS Storage

Post by jojo » 20 Sep 2017, 15:38

thats not the JOB of OTRS, use a compressing file system
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

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