New ticket menu item for my own custom printing

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OTRS newbie
Posts: 3
Joined: 20 May 2016, 16:40
OTRS Version?: 5.0.3

New ticket menu item for my own custom printing

Post by bzg » 31 Jul 2017, 14:14

Hi All,

I've a fresh new OTRS5, installed on Ubuntu 16.04.2 from ubuntu repository:
VERSION = 5.0.7
BUILDDATE = Wed Feb 10 19:56:58 CET 2016

I wrote my own perl module which generates a Word document, this works well.

Based on the Otrs5 developer manual ( ... r_book.pdf) I tried to integrate my module as a new Ticket Menu Module, but I've some problems:

- first of all, the is missing from module-tools, instead there is completely new tool, how can I link, build my own modul with this new tool? The official documentation is not so large: ... /
- following chapter 2.4.3 the new module doesn't appears on the menu, even if I try with the example from the manual.

I put the example XML file into /usr/share/otrs/Kernel/Config/Files/ like the basic one, but still doesn't appears the menu item.

What am I wrong?

Kind Regards,

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