Is there a maximun ticket amount that I can received at the same time?

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cris12345
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Is there a maximun ticket amount that I can received at the same time?

Post by cris12345 » 17 Jun 2017, 00:00

Hello

Is a restricted amount of tickets that we can received in the free version? or an maximum users connected at the same time?
Because I'm testing the free version and I realized some emails are not getting into the queue and also are not in the closed section. And we are 3 people only. So I dont know what could be affecting.

wurzel
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Re: Is there a maximun ticket amount that I can received at the same time?

Post by wurzel » 17 Jun 2017, 02:24

Hi,

the OTRS is licence free - so no limit on users, no limit on creating tickets

physic is the restrictions (means hard disk space, TransferLimits of your network, performance of your server, ...)

You have to look at the logs of your OTRS Server to find your missing tickets. Maybe the mails are too big?


Florian
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