Hi,
I installed a otrs-5.0.7-01.noarch.rpm version but when I tried to install KIX4OTRS I received errors due to framework and version don't match.
How can I uninstall otrs in order to install the lasted version?
I'm using centos so I´m connecting the server by putty
Thanks
Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS
Re: Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS
just update to the latest rpm (rpm -Uvh package should do the trick)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny advanced
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- Joined: 24 Feb 2017, 16:45
- Znuny Version: 5.0.16.01
- Real Name: Cristina Corrales
- Company: -
Re: Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS
Not working..
I received this error:
Preparing... ################################# [100%]
Check OTRS user ... otrs exists.
usermod: user otrs is currently used by process 1043
error: %pre(otrs-5.0.14-02.noarch) scriptlet failed, exit status 8
error: otrs-5.0.14-02.noarch: install failed
error: otrs-5.0.7-01.noarch: erase skipped
I received this error:
Preparing... ################################# [100%]
Check OTRS user ... otrs exists.
usermod: user otrs is currently used by process 1043
error: %pre(otrs-5.0.14-02.noarch) scriptlet failed, exit status 8
error: otrs-5.0.14-02.noarch: install failed
error: otrs-5.0.7-01.noarch: erase skipped
Re: Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS
please ask for Linux Admin for support, kind of error is stated in the error message
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny advanced
- Posts: 105
- Joined: 24 Feb 2017, 16:45
- Znuny Version: 5.0.16.01
- Real Name: Cristina Corrales
- Company: -
Re: Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS
do you know what are the steps to uninstall otrs?
Re: Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS
there is no need to uninstall it first (as this will delete all data).
Please ask your admin for help, your knowledge is not sufficient to operate a linux server
Please ask your admin for help, your knowledge is not sufficient to operate a linux server
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com